REFUNDPolicy
Fair, milestone-guaranteed commercial terms: you only pay for accepted engineering work. Unexpended project funds are refunded in full within 14 business days.
Milestone-Based Billing Architecture
Because Strelm provides custom software engineering, UI/UX systems, and autonomous AI infrastructure, we bill against clear, verifiable milestone deliverables.
Pre-Kickoff Deposit Policy
Initial project deposits reserve dedicated senior engineering capacity on our production calendar. 100% refundable prior to work initiation.
Mid-Flight Project Cancellation
Either party may terminate an active Statement of Work for convenience upon written notice. Unexpended balances are returned in full within 14 business days.
30-Day Defect Warranty
Once a milestone demo is formally reviewed and accepted, fees are deemed earned. However, all deliverables remain covered under our 30-day bug warranty.
Third-Party Pass-Through Costs
Direct third-party vendor purchases (custom domain registrations, font licenses, AWS server compute, OpenAI API tokens) pass through directly with zero markup.
Finance Desk & Reconciliation Inquiries
If you have an inquiry regarding a milestone invoice, payment receipt, or cancellation reconciliation, reach out directly to our founding finance team.